When I try to configure I get the same error.īefore I sign up for a 2.5 hour on hold session with Pentair, has anyone seen this before? I have tried restarted, reconnecting everything. I think it's some kind of IP Address error, but I can't access Screen Logic on my PC to fix the problem. Sending GATEWAY remote connection request. When I try to access the ScreenLogic Connect on my PC I get the follow error: Everything else works fine, except the Pentair equipment. I was fine with that as I could still access the system.įast forward to today, when I upgraded my modem for 1 gig service. After 2 hours on the phone, the tech could only get the "Remote" access to work and not the "Local". 3 7 comments Best Add a Comment discoblu 2 yr. Any idea what the problem is It was working a month ago just fine. It shows connecting to relay server and nothing happens. Then in December it wouldn't connect, and after my futile attempts to troubleshoot the issue I called Pentair. ScreenLogic working locally but not remote My ScreenLogic pentair app is connecting locally when I try it from my iPhone but won’t connect remotely. I had my Intelli-touch system updated a few years ago so I could use the ScreenLogic app on my iPhone to control my pool.
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